I have several questions / I have a specific question, who should I write to?
Please write to our customer service team at firstname.lastname@example.org. You can also reach us via our contact page.
I'm not sure if my purchase went through. What should I do?
We confirm receipt of each order by sending an email to the address provided at the time of the transaction.
If you have not received a confirmation email, please write to us at email@example.com.
Can I cancel my order?
Once an order is confirmed and payment is accepted, it is unfortunately not possible to cancel your order, as it will already be processed. However, we can offer you an exchange or a refund, depending on your preference. For any questions regarding the cancellation of an order, please write to us at firstname.lastname@example.org.
What is your return policy? And exchange?
Where are your products made?
All our products are 100% created and produced in Quebec, Canada.